Terms and Conditions for the Supply of Goods through a website.
You are connected to the User Agreement for healthstrong.co.uk, an online shopping facility offering an exciting and convenient way to buy goods over the Internet and operated by Healthstrong Solutions Limited Ltd, trading as healthstrong. Company Registration number 11004345: Registered in England & Wales. Registered office : Healthstrong Solutions Limited, 70 Rede Court Road, Strood, Rochester, Kent ME2 3TF
1. The Contract between us:
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
Only adults (that is, those aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify DO NOT use this site . By ordering on this website you are making a statement, upon which we are entitled to rely, that you are aged 18 years or older and capable of forming a legally binding contract.
2.1 The prices payable for goods that you order are as set out in our website.
2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. If given a choice, please choose a delivery service product that gives appropriate levels of insurance for the goods you order, in order to recompense yourself in the event of loss after dispatch.
3. Right for you to cancel your contract
3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
3.2 To cancel your contract you must notify us by email to firstname.lastname@example.org.
3.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from you debit or credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order providing the goods in question are returned by you and received by us in the condition (including the packaging) they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
4. Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 we have insufficient stock to deliver the goods you have ordered; 4.1.2 we do not deliver to your area; or 4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
4.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your debit or credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible after your order is accepted, usually within 4 days and in any event within 14 days of your order for the UK, within 30 days for International.
5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.4 Procedure for broken items
We do realise that breakages are inevitable when some of the products we are sending are packaged in glass bottles but we can replace/refund damaged items if you do following:
– E-mail us as soon as possible after the delivery with your order number, a description of the broken item/s and a digital photo of the damage.
(It’s very important that we receive the photo because without this, we will not be able to submit a claim to the courier/postal service and this will mean that we will not be able to refund or replace your broken item).
Upon receipt of your e-mail we will process your claim as soon as possible and you should expect to receive your replacement/refund within a few days.
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at our contact address of the problem within 37 days of the date on which you ordered the goods.
I f you notify a problem to us under this condition, our only obligation will be, at your option:
6.2.1 to make good any shortage or non-delivery. 6.2.2 to replace any goods that are damaged or defective; or 6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at email@example.com and all notices from us to you will be displayed on our website from to time.
8. Events beyond our control We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
9. Invalidity If any part of these terms and conditions is unenforceable (including any provision in which we exclude or liability to you) the enforceability of any other part of these conditions will not be affected.
11. Third Party Rights Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12. Governing Law Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
13.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors. All liability of [ ] howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
13.3 The information and products provided on this website do not seek to diagnose, treat, cure or prevent disease, or to replace medical advice. Healthstrong Solutions Ltd believes that proper medical advice should be sought in the first instance. We believe you should always exercise caution when choosing and taking nutritional supplements. Products you wish to purchase should be discussed with your health practitioner if you are currently under prescribed medication to avoid any potential contra-indications. We always recommend that you seek advice from your doctor, independent health adviser or pharmacist if you are at all uncertain.
13.4 We reserve the right, at our sole discretion, to modify or replace these Terms & Conditions at any time. Any changes will be published on the site as they occur and will apply with immediate effect. It is your responsibility to check periodically for any changes and your continued use of our services ocne a change has been implemented means you accept the change.
13.5 Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, Product Updates, offers and changes to the service. By registering with healthstrong.co.uk, you accept to receiving email marketing as part of the terms and conditions.
If you have any questions about these Terms & Conditions please contact us:
Phone: 0333 444 5667
Mail for postal enquiries: Healthstrong, Office 1A, 40-46 Ashton Old Road, Manchester, M12 6LP